Terms of service
Welcome to Pop Hoot. These Terms of Service govern your use of our website and services. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.
If you do not agree to these Terms, please do not use our website.
1. Overview
Pop Hoot is an independent online retailer focused on collectible figures, curated resale products, and compatible doll outfits and accessories.
Throughout the site, the terms "we," "us," and "our" refer to Pop Hoot. By visiting our site or purchasing something from us, you engage in our service and agree to these Terms of Service.
2. Eligibility and Use of Site
By using this website, you represent that:
you are at least the age of majority in your jurisdiction, or
you have permission from a parent or legal guardian where required by law
You agree not to use our website for any unlawful or unauthorized purpose.
3. Product Information
We aim to present product information as clearly and accurately as possible. However, product descriptions, images, pricing, availability, shipping timelines, and other content may occasionally contain errors, inaccuracies, or omissions.
We reserve the right to correct any errors and to update or change information at any time without prior notice.
4. Product Types and Brand Notice
Products sold on Pop Hoot may include:
collectible figures
resale items sourced from the secondary market
independently designed doll outfits and accessories
collector-related display and styling products
Pop Hoot is an independent retailer. Unless explicitly stated on a specific product page, we are not affiliated with, endorsed by, or representing POP MART, Kasing Lung, or any other original IP owner. Brand names and character names are referenced solely for identification and compatibility purposes.
All third-party brand names, character names, trademarks, logos, and related references remain the property of their respective owners and are used only for identification, descriptive, or compatibility purposes.
5. Orders
We reserve the right to refuse, limit, cancel, or modify any order at our sole discretion, including in cases involving:
suspected fraud or abuse
inaccurate pricing or product information
payment issues
unavailable inventory
shipping restrictions
violation of these Terms of Service
If we change or cancel an order, we may attempt to notify you using the email address or phone number provided at checkout.
6. Pricing and Payment
All prices displayed on the website are subject to change without notice.
You agree to provide current, complete, and accurate billing, payment, and account information for all purchases.
We reserve the right to correct pricing errors, even after an order has been submitted.
7. Shipping and Delivery
All orders are shipped from China. Shipping times and delivery estimates are provided for reference only unless otherwise expressly stated.
Processing times, transit times, customs clearance, carrier delays, weather, and other external factors may affect delivery timing.
Please review our Shipping Policy for full shipping details.
8. Returns and Refunds
Returns, refunds, exchanges, and non-returnable items are governed by our Refund Policy.
Certain products, including some resale items, pre-order items, opened items, or items with disclosed condition notes, may have limited or restricted return eligibility. Approved returns are shipped back to our warehouse in China at the customer's expense unless the return is due to a quality issue.
9. Account Information and Communication
If you create an account or provide contact details, you are responsible for ensuring that your information is accurate and up to date.
You agree that we may contact you regarding orders, support issues, policy notices, or service-related communications.
10. Prohibited Uses
You may not use our website or services:
for any unlawful purpose
to violate any laws or regulations
to infringe on intellectual property rights
to transmit malicious code or harmful software
to abuse, harass, threaten, or defraud others
to interfere with the security or operation of the website
We reserve the right to terminate your access if you violate these Terms.
11. Intellectual Property
All content on this website, including text, images, graphics, logos, layouts, and design elements owned by Pop Hoot, is protected by applicable intellectual property laws.
Third-party trademarks, brand names, and character names remain the property of their respective owners.
12. Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis to the fullest extent permitted by law.
We do not guarantee that:
the website will be uninterrupted or error-free
all information will always be complete, accurate, or current
defects will always be corrected immediately
the service will always be free of harmful components
13. Limitation of Liability
To the fullest extent permitted by law, Pop Hoot shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
14. Indemnification
You agree to indemnify and hold harmless Pop Hoot and its affiliates, service providers, officers, employees, and partners from claims, damages, costs, and expenses arising from your breach of these Terms or misuse of the website.
15. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the operating entity of the store, unless otherwise required by applicable consumer protection law.
16. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised effective date.
17. Contact Information
If you have questions about these Terms of Service, please contact us:
Pop Hoot
Company name: HONG KONG SPRAY INFORMATION TECHNOLOGY LIMITED
Phone number: +86 15673749513
Email: support@pophoot.com
Physical address: Unit 108, 7/F 14 Science Museum Road Tsim Sha Tsui East, Kowloon Hong Kong