Shipping policy
Thank you for shopping with Pop Hoot.
This Shipping Policy explains how we process, ship, and deliver orders placed on our website. All orders are shipped from China.
Order Processing Time
We process orders Monday to Friday, 9:00 AM – 6:00 PM (Business Days Only). Order processing time: 2–3 business days. Orders are shipped on the next business day after processing is completed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
United States: 8–12 business days
Canada: 8–12 business days
Australia: 12–15 business days
Shipping method: Standard Shipping. Total Delivery Time = Processing Time + Shipping Time
Please note that delivery times are estimates based on historical data and are provided for reference only.
Shipping Rates
| Shipping Method | Applicable Order Amount | Shipping Cost |
|---|---|---|
| DHL Express Shipping (estimated 2-3 business days from China) | All Orders | $34.90 |
| United States – Economy Shipping | Orders $54.90 and above | Free |
| United States – Economy Shipping | Orders $0.00 – $54.90 | $8.90 |
| Canada – Economy Shipping | Orders CA$69.90 and above | Free |
| Canada – Economy Shipping | Orders CA$0.00 – CA$69.90 | CA$12.00 |
| Australia – Economy Shipping | Orders A$75.90 and above | Free |
| Australia – Economy Shipping | Orders A$0.00 – A$75.90 | A$15.90 |
Public Holidays & Delays
Shipping times may be affected during public holidays. Manufacturers, fulfillment centers, and courier services may operate with limited capacity during these periods. These delays are outside of our control, and normal operations will resume after the holidays.
Order Cancellation
If your order has already been paid for, please contact us at support@pophoot.com as soon as possible. Orders cannot be canceled once they have been processed or shipped.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking information may take 2–3 business days to appear in the courier's system. If your order was placed more than 5 business days ago and you have not received tracking information, please contact us.
Unclaimed or Returned Packages
We are not responsible for packages that are returned due to:
- Refusal by the recipient
- Unclaimed deliveries
- Undeliverable addresses
- Incorrect or insufficient address information
Please ensure your shipping details are accurate at checkout.
Customs, Duties & Taxes
Customs duties, import taxes, and any additional fees are the responsibility of the customer. Fees vary by country and are determined by local customs authorities. Customs clearance may occasionally delay delivery. We recommend checking with your local customs office for more information.
Returns Shipping
Approved returns are shipped back to our warehouse in China. Return shipping costs are the responsibility of the customer unless the return is due to a verified quality issue (defective, damaged, or incorrect item). Please do not ship any items back without prior written approval from our support team.
Separate Shipments
In some cases, orders may be shipped in multiple packages due to:
- Item availability or backorders
- Weight or size restrictions imposed by shipping carriers
If your order is split, you will receive separate tracking information where applicable.
Defective, Incorrect, or Damaged Items
If you receive an item that is defective, damaged, missing, or incorrect, please contact us within 30 days of receiving your order. When contacting us, please include:
- Your order number
- Clear photos of the item(s)
- Any relevant details about the issue
Our support team will work with you to resolve the issue as quickly as possible.
Missing Items
Please inspect your order immediately upon delivery. If any items are missing, email support@pophoot.com right away so we can investigate and assist.
Important Notes
- Please ensure all delivery information is complete and accurate when placing your order.
- Incorrect or missing information may cause delivery delays.
- Customs authorities may require additional documentation, which can extend delivery times.
- Depending on your location, your order may be delivered by your local postal service or a local courier. If no one is available to receive the package, a delivery notice may be left with instructions for collection.
- If you do not receive a response from our Customer Support team within 24 hours on business days or 48 hours on weekends, please check your spam or junk email folder, as our emails may have been filtered.
If you have any questions about shipping, feel free to contact us at:
- Business operator: HONG KONG SPRAY INFORMATION TECHNOLOGY LIMITED
- Customer support email: support@pophoot.com
- Customer support WhatsApp: +86 15673749513
This website is operated by a Hong Kong–registered company. All orders and transactions are governed by applicable Hong Kong laws unless otherwise stated.